◆ Introduction

The G2 Gateway is engineered to operate on the 2.4 GHz frequency band, which offers broader coverage and superior wall-penetration capabilities—making it the ideal standard for IoT devices across the industry. Leading smart home brands like Arlo, Skybell, and Tediton rely on the 2.4GHz band to ensure stable connectivity for HD cameras and smart lock gateways.

If your router features dual-band or tri-band technology, it may default to combining the 2.4GHz and 5GHz networks into a single Wi-Fi name (SSID), often prioritizing the 5GHz signal. To pair your G2 Gateway smoothly, you simply need to separate the 2.4GHz and 5GHz bands by renaming them in your router settings.

• Note: You do not need to disable the 5GHz band completely.

◆ Step-by-Step Guide: How to Separate Your Wi-Fi Bands

• Step 1: Identify Your Router

Check the label on the bottom or back of your wireless router to find its make, model, and default login credentials.

• Step 2: Access Router Settings

  1. Open a web browser on a computer or mobile device connected to your home Wi-Fi network.
  2. Enter your router's IP address (or visit setuprouter.com).
  3. Log in using your admin credentials. (Default username is often admin and default password is password, as shown on your router's sticker).

• Step 3: Customize Network Names (SSID)

  1. Navigate to the Advanced tab (menu layouts may vary depending on your router brand).
  2. Go to Advanced Setup > Customize Wi-Fi Network (or Wireless Settings).
  3. Under the 2.4GHz Wi-Fi Network section, set a unique network name (e.g., HomeNetwork_2.4G).
  4. Keep the same Wi-Fi password and security encryption settings for both 2.4GHz and 5GHz to avoid re-entering passwords on other connected devices.
  5. Repeat the naming process for the 5GHz Wi-Fi Network (e.g., HomeNetwork_5G).
  6. Save your settings and wait for the router to restart.

• Final Step: Connect Your G2 Gateway

Once the two bands are separated:

  1. Connect your smartphone to the newly created 2.4GHz Wi-Fi network (HomeNetwork_2.4G).
  2. Follow the in-app pairing instructions to set up your G2 Gateway.

Once configured, the gateway will automatically pair with all compatible smart locks under your account. You can now remotely lock or unlock your doors from anywhere in the world with a single tap in the app!